Incidents reported on status page for CSCS https://cscs-status.stablelogiclabs.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b3fc4d0485268fe3cc500fb3345500cd.png https://cscs-status.stablelogiclabs.com/ en https://cscs-status.stablelogiclabs.com/incident/867802 Fri, 10 Apr 2026 09:00:10 -0000 https://cscs-status.stablelogiclabs.com/incident/867802#1c4bb6c512c679e38f3cc3035d70a31459588d5369fc1bf5bd5ba673c3d45323 Fixed an issue on the iOS app where the payment screen could go blank after minimising and reopening the app. This fix will be phased released over 7 days. https://cscs-status.stablelogiclabs.com/incident/868011 Fri, 10 Apr 2026 05:00:16 -0000 https://cscs-status.stablelogiclabs.com/incident/868011#570763ebcd4bacea04316331560dcf72d205f20bb7266df992cf13f205fb8138 Resolved an issue where the Training Provider Name was not saving on applications when agent edits it from the certificate view. Users should now see these fields correctly populated. https://cscs-status.stablelogiclabs.com/incident/847946 Wed, 18 Mar 2026 05:00:38 -0000 https://cscs-status.stablelogiclabs.com/incident/847946#1bbac994b2fd469ae4d300b2bc9e6f3c5bbe154ce441f23050c8adaca289fdb8 Cardholders can now add additional Qualifications and Occupations to their existing card directly through the MyCSCS app. Key changes: - New "Add Qualification" button on eligible card screens, allowing cardholders to begin an update application. Unskilled, and Labourer cards are not eligible. - Step-by-step guided flow to upload new qualifications with AI-assisted document reading. - HS&E test upload will be asked for update applications. - Review screen before payment showing all personal and application details. - Post-payment Application Tracking screen showing real-time progress and downloadable receipt. Additionally, improvements to app stability including multiple crash fixes across Android and iOS https://cscs-status.stablelogiclabs.com/incident/847951 Wed, 18 Mar 2026 05:00:24 -0000 https://cscs-status.stablelogiclabs.com/incident/847951#c45d2228649b8e44ab09aea839cda4b571f68e806e41b8a64a63457e5a7d9a59 Agents and supervisors can now view, manage, and moderate customer skills records (My Skills) directly from the backend portal. Key changes: - New My Skills tab on Individual's profiles in the agent portal, showing their skills records only from the scheme that's viewing it, i.e. CSCS agents can only see skills uploaded to the individual's CSCS My Skills account. - Agents can add, edit, and delete customer-uploaded skill records, with full audit logging of all changes. - New 'Lock My Skills' control allows agents to prevent a specific customer from further skills self-uploads in their scheme, with safeguards to avoid affecting other schemes. - Customer skills uploads are now tagged by scheme, enabling proper multi-scheme filtering. https://cscs-status.stablelogiclabs.com/incident/847942 Fri, 13 Mar 2026 05:00:29 -0000 https://cscs-status.stablelogiclabs.com/incident/847942#30eace5ba8f67a3ab62ac7af18e18c7e9a1a46de0798b547b7d3e1b74e16ba6e - Fixed an issue causing duplicate applications and payments related to support ticket CSCS-2100 - Resolved an issue found where only one qualification was shown, when there may be more, in the summary screen of replacement applications on mobile. https://cscs-status.stablelogiclabs.com/incident/839115 Fri, 06 Mar 2026 05:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/839115#b70649495c4357060bf28481715905d41f8fe1530770d7186edaf9dfc57f9459 Legacy card renewals now require agents to migrate qualifications and HS&E data. A new “Legacy Card” tag and guidance are shown on relevant applications. Placeholder certificates and improved validation are now supported. In Document Review, legacy renewals are clearly flagged with a “Legacy Card” tag, show the text printed on the back of the existing legacy card, and allow agents to delete legacy/placeholder qualifications and add correct new ones (including using a placeholder certificate where the original can’t be sourced). HS&E details are now cached so when agents replace legacy qualifications, the HS&E data is reused instead of re-entered. Once a legacy renewal is fully cleaned up and approved, the card is permanently converted to a standard (non‑legacy) card, and future renewals will follow the normal workflow. Please note: this functionality is only applicable to CSCS. https://cscs-status.stablelogiclabs.com/incident/826518 Fri, 20 Feb 2026 05:00:18 -0000 https://cscs-status.stablelogiclabs.com/incident/826518#7fe016454eaec11bc24f972889c190207ff3c82e5f281fb9f03964258de7a57b This release focuses on agent portal performance improvements, bug fixes for CITB integration and email logging, and continued development of CR66 backend enhancements. CSCS Online: (Improvement - CR66) Queries Queue now implements server-side pagination with 50 items per page and queue locking mechanism preventing multiple agents from working on the same query simultaneously. Includes "Next Query" button that auto-claims oldest unclaimed query with configurable timeout and release functionality. (New Feature - CR66) Account closure function with proper email anonymization to [originalprefix].[timestamp]@closed.cscs.uk.com format, preventing accidental emails to third parties. Includes confirmation dialog with reason selection (Customer Request, Duplicate Account, Deceased, Other) and full audit logging. (Improvement) User and Application Change Logs performance optimized with improved database indexing and query performance for faster loading times in the agent portal. (Improvement - CR39c backend) MyCSCS application update backend logic released in preparation for upcoming mobile app release. (Bug Fix) Email change log for "Request New Documents" now properly links application context to database entries, ensuring all email requests appear in the Email Change Log list with complete audit trail. https://cscs-status.stablelogiclabs.com/incident/826504 Tue, 17 Feb 2026 05:00:46 -0000 https://cscs-status.stablelogiclabs.com/incident/826504#4f85afd221d003b2a63a377c63623a5444e2e44e590c1a1ec77e95b4f535ab65 This release contains the backend infrastructure for the upcoming mobile version control on the My CSCS app, which allows us to control which version of the app cannot be used. There will be no production impact and will be disabled until the mobile app release is ready. https://cscs-status.stablelogiclabs.com/incident/824092 Fri, 13 Feb 2026 05:00:56 -0000 https://cscs-status.stablelogiclabs.com/incident/824092#ae0b736f33cfdc6d30bc060c5dc15cb0cb363be06d7cb41a552d4dc698c53078 This release continues the mobile app adoption strategy with web account creation controls, improves agent portal performance with pagination and queue management, and addresses critical security and bug fixes. CSCS Online: - (New Feature - CR60) Individual account creation on the web now captures the reasons for web signup (No Smartphone, Can't install app, etc). Existing account holders can still login while new users are directed to the MyCSCS mobile app. - (New Feature - CR66) Labourer card renewals now detect when customers should renew instead of applying for a new card, showing a popup that redirects them to the faster renewal process. Applies across all channels: agent portal, customer frontend, and mobile apps. - (New Feature - CR66) Agent portal now includes search by Batch ID, allowing agents to quickly find all applications in a specific print batch for batch-related queries. - (Improvement - CR66) Review Queue (escalation list) now implements server-side pagination with 50 items per page, filtering by status, and oldest-first display order. Includes one-off migration to close all escalations before November 1st, 2025. - (Improvement - CR66) Delete change logs now visible for user notes, application notes, queries, query documents, and CITB documents in the agent portal, providing full audit trail of deletions. - (Improvement - CR60) Automated email templates updated to remove web portal references and promote MyCSCS mobile app with App Store and Google Play download links across all customer communications. - (Security Fix) Apache Tomcat upgraded to 10.1.47 in GQA API, addressing outdated third-party software vulnerabilities identified in - (Bug Fix) UI display issue resolved when adding qualifications to apprentice applications. Layout now renders correctly during the qualification entry process. - (Bug Fix) CITB Card Feed processing restored. Resolved issue preventing card batches from processing since February 1st, with multiple pending batches now transmitting correctly to CITB. https://cscs-status.stablelogiclabs.com/incident/821714 Fri, 13 Feb 2026 05:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/821714#3adb2ad8427e1f2f071fb36cf1226e6b76cd90d4240ba6a6586677cc82580ba0 This release delivers the initial CSR (Construction Skills Register) onboarding with offline payment processing, card printing, invoicing integration, and white-label portal enhancements. These features will be released but disabled in production. CSCS Online: (New Feature) Offline payment processing enabled for frontend portal. (New Feature) CSR Print Processor developed with scheme-specific card printing rules. (New Feature) CSR cards without National Insurance numbers will automatically receive 1-year temporary expiry dates. (New Feature) Training Provider Portal enables course management with trainer scheduling, venue specification, and place allocation. (New Feature) Automated generation of customer files, invoice files, payment files, and BACS files for integration with accounting software. (New Feature) CSR Receipt Template created with CSR branding. (New Feature) CSR renewal period configured to allow renewals at any time after card issuance. (New Feature) White-label Frontend Portal enhanced with configurable features including footer visibility, terms and conditions, support module access, prepaid accounts, and profile editing controls. Portal text updated to remove scheme-specific references. (New Feature) Frontend Portal supports course-based application creation, hiding draft applications and new card application options when enabled. (New Feature) Course Management module added for Admins to manage training courses, schedules, and trainer assignments. https://cscs-status.stablelogiclabs.com/incident/822630 Tue, 10 Feb 2026 21:00:25 -0000 https://cscs-status.stablelogiclabs.com/incident/822630#1fbd552ad880f0297675c5f166a6100f069c7d43dfd3c2d05458513e2d0b69ea Postcode lookup used in the system has been identified as artificially high. We are releasing a hotfix tonight to reduce the number of expensive postcode lookups by caching results. https://cscs-status.stablelogiclabs.com/incident/818583 Thu, 05 Feb 2026 18:54:00 -0000 https://cscs-status.stablelogiclabs.com/incident/818583#aec7223c22a4dd4c033058b9b05364df7b454e27bcb8faaa995481c8bd4b7a0d The Postcode Lookup service on CSCS Online and My CSCS has been restored. Address lookup functionality has been tested and is now working across the frontend, backend, and mobile applications. https://cscs-status.stablelogiclabs.com/incident/819306 Thu, 05 Feb 2026 18:15:53 -0000 https://cscs-status.stablelogiclabs.com/incident/819306#b4e890fe5fdfbbb7f1b90c3a1e90c843217cd6f823e2a390da8dc5afd5666494 The current postcode lookup provider, getAddress.io had ceased operations. We are making an emergency change to switchover to a new provider, to restore all address lookup functionality in MyCSCS mobile and CSCS Online web. https://cscs-status.stablelogiclabs.com/incident/818583 Thu, 05 Feb 2026 16:30:00 -0000 https://cscs-status.stablelogiclabs.com/incident/818583#aa3240cdda47763e19ebded451ae982e67223e47c8171fc1359942e58def13d8 An update has been planned for tonight to restore the postcode lookup service by moving providers. https://cscs-status.stablelogiclabs.com/incident/818583 Thu, 05 Feb 2026 10:33:00 -0000 https://cscs-status.stablelogiclabs.com/incident/818583#46fe2e2b8af9749cb5e61de51b3946736896ed24c9af6d561e4cf6327fcc0829 CSCS are considering options forward, and will have an update after 3.30pm today, or if the situation changes any sooner. https://cscs-status.stablelogiclabs.com/incident/818583 Wed, 04 Feb 2026 17:02:00 -0000 https://cscs-status.stablelogiclabs.com/incident/818583#4c58e99d2ec1b0a2b4d1a7452faa16afe924830db2dbefd8aa3359f89c4f9198 We are aware of an ongoing issue with our postcode lookup provider, getAddress.io. This service went down 1 hour 45 minutes prior to this post. We will be monitor this service of any updates. https://cscs-status.stablelogiclabs.com/incident/817663 Wed, 04 Feb 2026 05:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/817663#3aa4b81147a687ab7b6e0389437449c9bf420b52f590d3a5bd90e3726b35442b (New Feature - CR60) Minor change to website to display Smart App Banners for iOS and Android mobile users when logged into the web portal. https://cscs-status.stablelogiclabs.com/incident/814588 Fri, 30 Jan 2026 18:20:13 -0000 https://cscs-status.stablelogiclabs.com/incident/814588#b024c6732f38cef8810a77cd4c1f9c16e88e6b2ed69998fe70ce9e4d2c5da1a2 This release introduces customizable card start date configuration, mobile app adoption features, enhanced agent portal capabilities, and critical bug fixes. These changes provide greater flexibility for scheme administrators and improve operational efficiency for Teleperformance agents. - (New Feature - CR57) Scheme administrators can now configure card start date rules for both new and renewal applications through the Admin Portal, replacing hard-coded logic. Card types can now use different methodologies including HS&E test date, approval date, or old card expiry date with various fallback options. Does not impact existing complex rules like JIB-specific exceptions (NVQ Qualifications and Apprentice Card Expiration). - (New Feature - CR66) Agents and supervisors can now delete notes, queries, and documents added in error, subject to scheme-specific permissions. This feature requires typing "delete" to confirm and maintains full audit trail in the Change Log. Note: Does not apply to approved applications. Supervisors can now edit card expiry dates directly when reviewing escalations, rather than only approving or rejecting proposed dates. - (New Feature - CR60) Login page now displays promotional messaging directing individual cardholders to download the MyCSCS mobile app with direct App Store and Google Play links. Smart App Banners added for iOS and Android mobile users when logged into the web portal. Banners encourage downloading the MyCSCS app and only display for individual cardholders (not employers/training providers). - (Bug Fix) Notes not displaying correctly on applications resolved. Fixed data synchronization issue where notes were present in database but not visible in application profile view. - (Bug Fix) CITB Card Feed processing restored. Resolved issue preventing card batches from processing since February 1st, with multiple pending batches now transmitting correctly to CITB. https://cscs-status.stablelogiclabs.com/incident/810481 Mon, 26 Jan 2026 05:00:27 -0000 https://cscs-status.stablelogiclabs.com/incident/810481#7ad5b0c1ff3ef900a234088212dd004d746dd49643fb6f931fe301eba75c0b6f GQA cardholders can now access their virtual CSCS cards instantly through the MyCSCS mobile app after approval - no need to wait for physical card delivery. How to Access: 1. Download MyCSCS app (App Store or Google Play) 2. Login with your email registered with GQA 3. View your virtual card immediately after approval https://cscs-status.stablelogiclabs.com/incident/809594 Fri, 23 Jan 2026 05:00:52 -0000 https://cscs-status.stablelogiclabs.com/incident/809594#f1bda4fe2893a12f3bec03d6785e08e51e480ad7dd102a7a71bfaed231c143a4 This release introduces Delete notes for supervisors, security enhancements, and bug fixes affecting all schemes including CSCS Cards and White Label partners. CSCS Online Backend: - (New Feature) Supervisors can delete notes from Applications and Customer Profiles based on scheme permissions. Users must type "delete" to confirm. All deletions are logged in the Change Log for audit purposes. - (Bug Fix) Unable to activate legacy accounts - resolved error when creating/activating accounts. - (Bug Fix) Company name now correctly displays in delivery address when employers select alternate addresses during application process. - (Improvement) New processed_on database field captures timestamp when applications are approved or rejected, enabling better reporting on application processing times and identifying stuck applications. - (New Feature) Tracking number import functionality processes tracking data from APS return files and updates applications automatically with delivery tracking information. CSCS Online Customer Portal: - (Improvement) "Claim My Card" popup updated with clearer messaging directing new users to call CSCS Helpdesk (0344 994 4777) to link existing cards before applying, preventing application delays. - (Improvement) Mobile app download banner added to all web portal pages for individual cardholders, encouraging migration to MyCSCS app with direct App Store and Google Play links. GQA API & Low Tech Scheme Portal: - (Security Fix) Apache Tomcat version information removed from error messages to prevent information disclosure. - (Security Fix) Password reset flow updated to prevent user enumeration attacks - all password reset requests now return consistent messaging. https://cscs-status.stablelogiclabs.com/incident/804422 Fri, 16 Jan 2026 18:30:00 -0000 https://cscs-status.stablelogiclabs.com/incident/804422#21f04f55e582bb4048cef1c5b731f69193db5ce02491c1e77a643e3446ddbcf6 This release introduces expanded postage options for card dispatch, adding royal mail tracking numbers to applications, and enhanced address handling for international deliveries. These changes affect all schemes including CSCS Cards and White Label partners. IMPORTANT: - (New Feature) Agents can now select postage method (Standard, Recorded/Tracked, Special Delivery, First Class) when processing applications based on scheme configuration. The options available at go-live will be Standard only, until the new options become available. - (New Feature) Tracking Numbers for recorded delivery will be displayed on the applications for agents and supervisors when available, and included in the daily card report emails. - (Bug) CITB photo not updating for renewals, fix. Renewal applications submitted via the frontend were using old CITB photos instead of the current ones. CSCS Online: - (Improvement) Customer Name and Date of Birth now displays on the certificate verification screen, allowing agents to verify DOB on qualification certificates without switching screens. - (Improvement) New processed_on database date field captures when applications are approved or rejected, enabling better reporting on processing times. - (Improvement) Country field added to dispatch addresses for schemes with international posting enabled (initially Republic of Ireland). - (Improvement) New Address Line 0 (Company Name) field can now be added to dispatch addresses for Employer, Training Provider, Third Party, and Partner accounts https://cscs-status.stablelogiclabs.com/incident/802893 Tue, 13 Jan 2026 18:30:00 -0000 https://cscs-status.stablelogiclabs.com/incident/802893#f741dda3c1aec89dec7c2216142aa30b0f7e754246e3cf02826452fbf7e96ca4 New Feature: Scheme administrators can now set custom renewal periods for each card type. Set the Months Before Expiry – How early a cardholder can start the renewal process, and Months After Expiry – Grace period after card expires when renewal is still permitted. Previously, all cards used the same fixed renewal period (e.g., 6 months before, 3 months after). Now each card type can have its own bespoke settings. To customise, go to Admin Portal → Card Settings → Renewal Period. Set "Months Before Expiry" (e.g., 6) Set "Months After Expiry" (e.g., 3) Settings apply per card type, per scheme DPA Configuration The ability to limit search on customers and applications to a minimum of 3x fields is not a configurable feature per tenant. JIB Pop-up As an agent for JIB (tenant 2), when I click “Proceed to Payment” in the application I should see a pop-up message to double check the application before I proceed. https://cscs-status.stablelogiclabs.com/incident/788915 Fri, 19 Dec 2025 05:00:58 -0000 https://cscs-status.stablelogiclabs.com/incident/788915#b219ea1aa0533f7ea5c140a1effc3f8de8123470a4c30729c9cf251915c5c264 CSCS Online - (Bug) National Insurance No field - Incorrect Format Error Message - (Bug) CITB Photos - HS&E test photos submitted on renewals from older app versions now validate on submission, preventing old photos from being used. Smart Check - (Bug) Manual card checks now return a matching record when surname and NINO are valid, even if the registration number is invalid. JIB-PMES - (Bug) JIB Employer Receipt - Postcode should be Capitalised on Employer receipts GQA - (Improvement) GQA cards now print the short occupation name supplied by GQA, falling back to the existing occupation short name mapping if unavailable. https://cscs-status.stablelogiclabs.com/incident/783726 Fri, 12 Dec 2025 05:30:39 -0000 https://cscs-status.stablelogiclabs.com/incident/783726#9502b340b2339bf95192444818f37a670f51b0ed020a16b5b7fe52a2683253c1 All Schemes: - (New) Notes icon on applications and profiles now turns red to indicate there's a note - (New) You can now search Draft Applications - (New) Customer search now displays he company name in a new 'Company' column - (Improvement) "Renewable as New Application" is removed from Admin portal qualifications. This is a clean up of redundant feature. - (Bug) Corrected issue with rendering expired cards for Whitelabelled schemes on Andoid. Currently not in use. CSCS - (New) Smart Check can now search for a card using NINo in mobile and Web. - (Improvement) Updated the Feedback page on MyCSCS to remove wording on user anonymity, and include link to support page. - (Bug) NINo were accepted in the wrong format on old versions of MyCSCS. We have updated the backend system from accepting incorrect NINos from the mobile. - (Bug) CITB photo is not appearing on the backend portal. https://cscs-status.stablelogiclabs.com/incident/780687 Fri, 05 Dec 2025 05:30:54 -0000 https://cscs-status.stablelogiclabs.com/incident/780687#21b637ccb26239dda2026f4405ae999fe3dffdb9190e6fa467a8bb897d296bd1 CSCS - (Bug) PQP should not be renewable. The renew button is visible on the My Cards screen, allowing PQP to be renewed on mobile apps. - (Feature) Renewing Legacy Cards on Mobile has been enabled. JIB - (Improvement) JIB Employer Receipts now have the Employer's Address on the receipt. GQA - (Improvement) A number of short occupation names have been added to ensure qualification text fits within the maximum length when printing cards. https://cscs-status.stablelogiclabs.com/incident/774714 Fri, 28 Nov 2025 05:00:38 -0000 https://cscs-status.stablelogiclabs.com/incident/774714#493a89547a6c95e24da180b959fc9b6ce4391729b28b3ee77500f835aac7a792 We are setting up the backend changes in preparation for the new Mobile Renewal Flows on MyCSCS. Once the mobile apps are ready, and we have submitted it to the store we'll be able to coordinate a release date. IMPORTANT: - (Improvement) Agents will now be able to edit qualifications on Renewal Applications. This is so that HS&Es on the application can be changed. CSCS Online: - (Improvement) AWS Infrastructure change to drop unused headers as part of PEN Test recommendations. - (Bug) NINo accepted on the mobile app with no validation. This fix prevents users of old MyCSCS builds from adding NINo in the wrong format. - (Legacy Bug) When removing a fraud flag on an application, it does not remove it from the SQL Database. - (Bug) PQP (IDE) cards are renewable on the mobile app. We've prevented all Partner cards from being renewed from the mobile app. - (Bug) My Skills CV Email is not received. This is caused by an issue where some details are saved in the parent HS&E instead of the HS&E itself. - (Bug) Employer logged out after submitting application - Cause was found to be with cookies being removed during the payment step. Smart Check: - (Bug) Card is not found sometimes, but successful on other times. Impact limited only to user's with erroneous cards. Complex search logic which failed if the first card found for the user is erroneous. ICATS: - (Improvements) Disabled the DPA search restriction of enforcing a minimum of 3 fields to be entered on search fields for ICATS. JIB-PMES: - (Bug) JIB Employer Receipt shows the individual's address. https://cscs-status.stablelogiclabs.com/incident/771040 Fri, 21 Nov 2025 06:00:38 -0000 https://cscs-status.stablelogiclabs.com/incident/771040#0c167c7523fffca80d3b7070e1f330cedd24f752ee21612620d8771bd46250f0 CSCS changes: - (Improvement) Updating Endorsements in Admin portal. No error message was shown when the 21 character limit was exceeded. - (Bug) MySkills Email not sending: An issue was found with the HS&E data that prevented some MySkills PDF Emails being sent. - (Bug) MyCSCS my cards display only 1 occupations. ICATS changes: - (New) Switchover Smart Check to read ICATS cards from CSCS Online, following the ICATS data migration. https://cscs-status.stablelogiclabs.com/incident/769155 Thu, 20 Nov 2025 12:00:52 -0000 https://cscs-status.stablelogiclabs.com/incident/769155#d447a400ca18d1855aafd745959948d01473973f87b9d703c7193c9454f24288 In this release we will transition CSCS Red & Black transition to the new smart cards ready to print from Friday 21st November. https://cscs-status.stablelogiclabs.com/incident/763713 Fri, 14 Nov 2025 06:00:59 -0000 https://cscs-status.stablelogiclabs.com/incident/763713#6f3c14ef45a73a1b8e3c23767df89b926376c1c5b7e6494c8dcb61c1a3361e52 CSCS - (Internal) MyCSCS Renewal - system readiness changes - (Bug) National Insurance number formatting, for old versions of MyCSCS Apps - (Bug) CITB Photo not updating on Renewal JIB - (Bug) Fast track invoices amounts now corrected ICATS - (Bug) Addressee Tag missing from XML in ICATS Print Processor https://cscs-status.stablelogiclabs.com/incident/762247 Tue, 11 Nov 2025 21:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/762247#9dd9da4063b55e8dd0bdd47e92c26df66aac107eb7224d5e36ee81187ad36d35 We are aware of an issue where once payment is taken, an application is not progressing to Document Review. We will be putting up a maintenance window at 9pm tonight to upgrade our systems. https://cscs-status.stablelogiclabs.com/incident/759310 Fri, 07 Nov 2025 06:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/759310#496a31bf79bd345f5a8ec1146143204dca667a0264ff1b6f873f655768c2a193 CSCS Changes: - (Bug) Units not printing on renewal card applications JIB Changes: - (Bug) Updated error message: "Email Already exists..." when trying to change the email address on an employer profile. - (Bug) Employer Receipt - The cost on 'Fast Track' receipts are not correct. ICATS Changes: - (Feature) Enabling card printing for ICATS cards https://cscs-status.stablelogiclabs.com/incident/755420 Sat, 01 Nov 2025 12:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/755420#9e360bd9c26dba4ce6cc766d82a14ec40d858ac23638daec4219132a451ab7c4 A new logic to split long names to be printed on cards will be deployed on Saturday, and send impacted card to be reprinted Sunday - We will check the print processes ran successfully, and the list of GQA cards with long names are successfully split onto 2 lines, with no line greater than 20 characters. https://cscs-status.stablelogiclabs.com/incident/754589 Fri, 31 Oct 2025 05:00:47 -0000 https://cscs-status.stablelogiclabs.com/incident/754589#0a8d9596653dca354505a28c5a59a319a33dc49af8425b88f3d33e556f7bc03e MyCSCS - Whitelabelled Virtual Cards Changes will be made in the system to allow schemes who use CSCS Online to enable Virtual Cards for their users. At release, all whitelabel schemes will be disabled until explicitly enabled. ICATS Scheme backend portal feature release: - Receipt Templates. - ICATS Renewal Period (60 days before expiry, 1 year after expiry). - Generate Registration number with a click of a button & enabling/disabling this feature by tenant. JIB-PMES - (Bug Fix) Fast Track Receipts now correctly reflects the cost manually entered as per offline payment. https://cscs-status.stablelogiclabs.com/incident/753771 Wed, 29 Oct 2025 18:00:08 -0000 https://cscs-status.stablelogiclabs.com/incident/753771#2034d20a06ec056b1aa1f365d1df4161a6d4c93f9b8c284ae54734aff1a5dec0 Mobile app is currently allowing the renewal of cancelled cards. A backend fix is being deployed to remove the removal button for these cards. https://cscs-status.stablelogiclabs.com/incident/749954 Fri, 24 Oct 2025 05:00:21 -0000 https://cscs-status.stablelogiclabs.com/incident/749954#5519a72d880eb5dba4fe618813aee62c5ecedc9108c577408fc4f0b2a3d525fa MyCSCS: - (Bug) Improvements to the new MyCSCS application process to correctly capture created_on, and applied_on dates. Reviewed the logic for determining which 'Step' the application is on. Smart Check - (Bug) Report Fraud Link does not redirect you incorrectly to the homepage. https://cscs-status.stablelogiclabs.com/incident/747535 Fri, 17 Oct 2025 05:00:55 -0000 https://cscs-status.stablelogiclabs.com/incident/747535#056fd552cebd48feec7b485f129d19f1bd272f5c2cb1065c73431557f65ae687 Portal Improvements: - (Improvement) Fixed "Login as customer" feature so that it uses the new authentication method and will now work for all users. - (Security changes) PEN Test improvements - Shortened the token validity to 10 hours, and now revokes tokens when a user logs out. - (Security changes) PEN Test improvements - Token signature validation fixed. JIB Portal Changes - (Bug) Lost/Duplicate applications for imported cards have an issue copying over qualifications. Fixed. https://cscs-status.stablelogiclabs.com/incident/743471 Wed, 15 Oct 2025 05:00:08 -0000 https://cscs-status.stablelogiclabs.com/incident/743471#91bf7c98218d74df8cdaab564d898bfab5c4c093d1d2e1e8bb88fc61321ad590 MyCSCS now offers a new simplified way to apply for a replacement card. In addition, users will be able to track applications on their homepage, alongside other app improvements. https://cscs-status.stablelogiclabs.com/incident/741156 Fri, 10 Oct 2025 18:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/741156#3883e23e677986a52bebf90e0c7ed3379b1d3f151258cf1b99816465761ecbbb CSCS Portal Changes: - (Bug) CITB Photos not coming through after payment - revisited and fixed. - (Bug) MyCSCS cards on the homepage now only shows Active cards. JIB Portal Changes: - (Change) Disable rejection emails https://cscs-status.stablelogiclabs.com/incident/739319 Fri, 10 Oct 2025 05:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/739319#be92f35356f998c5063db4293290f8c2c56bf0f2cb4ed6b521fa6c31ddb036d0 This deployment was cancelled https://cscs-status.stablelogiclabs.com/incident/739316 Wed, 08 Oct 2025 05:00:56 -0000 https://cscs-status.stablelogiclabs.com/incident/739316#c2b3d51a5aa69dd978b956978f8aaef95aaaf648e4881e64b261938a501d0e56 Platform changes: - (Improvements) Address validation is added to application approval checks to prevent applications with missing address data such as City/Town or Postcode going to print. JIB Changes: - (Bug) Print/personalisation date copied over onto reprinted/renewed card before it has been sent to print https://cscs-status.stablelogiclabs.com/incident/738435 Mon, 06 Oct 2025 17:15:19 -0000 https://cscs-status.stablelogiclabs.com/incident/738435#cac6ae93a61ffd43212fdcd8dcae650ffe9549cfe967e5681a6d05c54e18c51e A small infrastructure change to add a health check endpoint. No service impact. https://cscs-status.stablelogiclabs.com/incident/735823 Fri, 03 Oct 2025 04:00:21 -0000 https://cscs-status.stablelogiclabs.com/incident/735823#c833f362755cd0b04efbfb7f3b027a3f7cc8c3ab342d919f3066442c2713acd1 JIB Portal Changes: - (Improvement) Update receipt email wording to remove reference to login - (Change) Imported JIB Cards to be validated against CSCS Online database instead of Reference Point DB when scanned via NFC - (Bug) Active Cards don't load in profile if a discontinued JIB card exists (i.e. Site Visitor Yellow on Kevan's profile) https://cscs-status.stablelogiclabs.com/incident/735045 Tue, 30 Sep 2025 17:30:29 -0000 https://cscs-status.stablelogiclabs.com/incident/735045#c96c91f76c866683fdda203b0b615ad489e1b85ad7f5b341047a6702ead9077a JIB scheme cards are reading to CSCS Online database except NFC scans. Preparation merged ahead of release on Friday. No system impacting changes. https://cscs-status.stablelogiclabs.com/incident/731095 Fri, 26 Sep 2025 05:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/731095#5c71b2ca9b5683c943f31695f343e57d413c8da88540b06d25589416a7641134 Two changes for JIB portal only, releasing on Friday: 1. (Improvement) - Display the scans of cancelled smartcards consistently with the format of old cancelled smartcards. 2. (Bug) - Update Smart Check to read JIB Cards only on JIB Scheme. https://cscs-status.stablelogiclabs.com/incident/729863 Wed, 24 Sep 2025 05:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/729863#2f3bc5568a4b8629357c2daa502d4a875117f4eff965d96ee3a8dcc231b5ee38 Backend Fixes for CR39a in preparation for release https://cscs-status.stablelogiclabs.com/incident/728748 Tue, 23 Sep 2025 05:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/728748#3d920df8ce93aa2f3712a816b5572365d2deda6a32af08c6a4dce36e1ff83393 The production release of the MyCSCS New Application Process tomorrow morning for iOS. https://cscs-status.stablelogiclabs.com/incident/726487 Thu, 18 Sep 2025 17:45:00 -0000 https://cscs-status.stablelogiclabs.com/incident/726487#118d7db1d29e691bae867d89f02f5b19b7a9111dc42093f5f9822f3ed7d77b50 CSCS Blue & Green Card Switchover to new Java card stock. CSCS Online features - (Development) System changes to accommodate the new MyCSCS new application process to be released tomorrow. - (Bug) Validation checks added to new print processor to prevent card errors going to print GQA Changes - (Bug) GQA Printed on date discrepancy JIB changes - (Bug) Changing employer email wrongly gives "Email already exists" error - (Feature) Switchover Smart Check to read from CSCS Online and no longer from ReferencePoint. https://cscs-status.stablelogiclabs.com/incident/721149 Wed, 10 Sep 2025 17:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/721149#7d8495cebdee9a50c13044889325e457c9120fea3c4ee6d6040a0918e265df29 The system will be unavailable from 6.15pm - 9.30pm. Affected Services: CSCS Online Frontend and backend, mobile applications The Change: We have upgraded our login process to handle login attempts from CSCS users and prevent any login attempts from other Scheme users. - If you’ve never verified your mobile number, you’ll now need to login via email, and verify your mobile number at login. - If you've not logged in with your mobile number for more than 24 months, you’ll be asked to login via email, and reverify your mobile number at login. Additionally, we’ll be importing data from another scheme into the system (including users, applications, and cards), which will run from evening until early morning. https://cscs-status.stablelogiclabs.com/incident/717229 Tue, 09 Sep 2025 04:00:21 -0000 https://cscs-status.stablelogiclabs.com/incident/717229#b6a2b42260549dd46fec499957ca238c3eb163d571c519a7578078d8e628b371 CSCS Partner Cards on Gold and White-Yellow coloured cards will be switched over to new smartcards, ready to print from Wednesday 10th September. https://cscs-status.stablelogiclabs.com/incident/717660 Fri, 05 Sep 2025 04:00:29 -0000 https://cscs-status.stablelogiclabs.com/incident/717660#c6df4e21991b6d23b648bb4988e6ce8ead543cbc48585593fed5f9423c733dca The following change will be released for CSCS Online: - (Bug) - Smart Check not reading CSCS LISS Cards via NFC. - (Bug) - Enable Logs for Failing activation/deactivation requests. - (Development) - Employee cards - Occupation name should appear once . - (Improvements) - Add spaces after commas in occupations and qualifications in Employee Cards. - (Bug) - Name & Card Update - Remove radio buttons for address options which have no address data available (i.e. employer address). - (Development) - Secure the list of API endpoints which are common across whitelabelled scheme/tenants. These include Change Email, Remove Qualification, User Login, Card List, Occupations. https://cscs-status.stablelogiclabs.com/incident/717550 Thu, 04 Sep 2025 04:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/717550#2761d5c80a00fa1436a0f484f98270294e245de8a20180862ab70eb8096bb5f8 In this release we will transition CSCS White-Yellow transition to the new smart cards (not including partner cards) ready to print from Friday 5th September. Logic for printing Partner Cards will also be release to allow sample partner cards to be created on production and sent for printing on Friday 5th September. https://cscs-status.stablelogiclabs.com/incident/717004 Tue, 02 Sep 2025 10:41:03 -0000 https://cscs-status.stablelogiclabs.com/incident/717004#1ce6080c986d730573282d78740007f1a4650eedaffefc5b0320242eeee4ecbc We have released the new version of the iOS App to resolve the wrong expiry date shown on cards on the homepage. Version 3.1 https://cscs-status.stablelogiclabs.com/incident/716377 Tue, 02 Sep 2025 04:00:13 -0000 https://cscs-status.stablelogiclabs.com/incident/716377#96795bf8aca63875ce0f939458d80ae33490faf3757981a3428334a6009c2e11 Following Bug fixes are ready for release. CSCS: (Bug) - Card Finder does not show occupation notes. (Bug) - Legacy Gold Cards may be printed with incorrect qualifications on the back of the card. (Improvement) - Verification added to stop cards with null registration numbers going to print. JIB: (Bug) - Reprint card - when clicking continue, no error message appears when needed. (Improvement) - Employer address now contains spaces after each comma. https://cscs-status.stablelogiclabs.com/incident/713982 Fri, 29 Aug 2025 04:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/713982#70df6342d05d4a4e9e57066764174e3bce21059cf593d6f932a356faa74c0fd4 This release focuses on bugs and support ticket fixes. The key changes are: CSCS: - (Change - CSCS-1681) Edit Application button now available for Supervisor Role in agent backend portal - (Bug - CSCS-1675) E11: Customer Registration number is missing in applications (for CSCS and JIB portals) - (Legacy Bug) Card Renew limit resetting when creating lost, and update applications - (Bug) Postcode not saving on application from MyCSCS - (Legacy Bug) IT Partner Login - the OTP now always sends to users in order to login. JIB: - (Bug - CSCS-1675) E11: Customer Registration number is missing in applications (for CSCS and JIB portals) - (Development) A few minor text changes for JIB Portal https://cscs-status.stablelogiclabs.com/incident/709292 Wed, 20 Aug 2025 18:30:29 -0000 https://cscs-status.stablelogiclabs.com/incident/709292#39af2b0041c111e8f3e0edde9c1f73f129bfafc9bab3e9584d72a5e0bcf95757 Hotfix for sending employer applications to print this evening. Also strengthened the checks for logging in as a follow-up action from Monday's incident. https://cscs-status.stablelogiclabs.com/incident/707884 Mon, 18 Aug 2025 11:40:00 -0000 https://cscs-status.stablelogiclabs.com/incident/707884#58f711f8ea8f31c8d20b259d26ef1ae355402f7fabec32edf56083d42f4190c2 We are looking into a Technical issue with logging into accounts on the frontend as we are investigating this issue. https://cscs-status.stablelogiclabs.com/incident/708398 Mon, 18 Aug 2025 05:10:20 -0000 https://cscs-status.stablelogiclabs.com/incident/708398#4f7fa2685ca60c90103703b6bd875b568c6b71805087d21f21c737c8b7fbab9a Two priority bug fixes to go out in this release 1. Card Finder not displaying notes to users 2. HS&Es tests incorrectly validating expired tests. In addition, the backlog of JIB scheme developments and bug fixes are to be released to production. https://cscs-status.stablelogiclabs.com/incident/618037 Fri, 11 Jul 2025 17:30:28 -0000 https://cscs-status.stablelogiclabs.com/incident/618037#b945a656ea269f0c41d068b675cd5d86bc3b65d27485d486d8ff4dfb0d6f4897 Feature release for JIB including: 1. JIB business logic for calculating card expiry dates 2. Remove renewal period restriction for JIB cards. 3. HS&E validity period now driven by the rules. 4. Data segregation between tenants (Fraud feature) 5. Receipt fixes Support Bug Fixes: 1. Smart Check - Blocked/Inactive GQA cards are hidden from Smart Check. 2. Individual/Employer linking no longer case sensitive. https://cscs-status.stablelogiclabs.com/incident/616969 Wed, 09 Jul 2025 20:30:58 -0000 https://cscs-status.stablelogiclabs.com/incident/616969#4e56e764c822992a520e7ef93001b6aa3ae54bbbc3e1d867a1b4555073ffcd30 We are performing essential maintenance on the CSCS Online system to deploy the new JIB Cards in production. https://cscs-status.stablelogiclabs.com/incident/615746 Tue, 08 Jul 2025 04:00:01 -0000 https://cscs-status.stablelogiclabs.com/incident/615746#f59f425e0a27f0f83b52b7695cce5cfb6fae9894531e15cbb13a4e35ed61cf48 In this development release, we increase the size and reduce the complexity of the Dynamic QR code for myCSCS and fix Awarding body page that's inaccessible on admin portal, and issues with lost duplicate applications on mobile. We also release JIB portal changes that include: using JIB's email sender address for canned emails, JIB receipt template update, CITB API fix, Removed & updated info icons, and fixed an issue with home address disappearing. https://cscs-status.stablelogiclabs.com/incident/613101 Fri, 04 Jul 2025 04:00:56 -0000 https://cscs-status.stablelogiclabs.com/incident/613101#119ab49189d787537e677a220116ab3ba04aace7002c8b54b81eab7b0ef3b476 Release of the new My Cards, feedback, Dynamic QR codes, and contact us pages on My CSCS. Additional system bug fixes: postcode not showing, Admin portal fixes. Update: Only the My CSCS changes on the backend have been deployed. Remaining items have been rescheduled. https://cscs-status.stablelogiclabs.com/incident/613651 Thu, 03 Jul 2025 17:00:24 -0000 https://cscs-status.stablelogiclabs.com/incident/613651#859d296e3337ca643608fde9d09d1421061b2c0191334cb75d51f77d4fff8c44 We are planning to perform non-service impacting maintenance on DynamoDB. https://cscs-status.stablelogiclabs.com/incident/613003 Wed, 02 Jul 2025 17:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/613003#8c0c6f83534636e254d6f0c3150fb3de38b101b9031f50d214e03ba760a52fa7 We are planning to perform non service impacting Database maintenance. https://cscs-status.stablelogiclabs.com/incident/610181 Fri, 27 Jun 2025 04:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/610181#ab9926e1ebf4d78a07a70f610655ec71ab1f321a9836822520fb164ec7e37624 System feature fixes to restore functionality for Tenant 2 that includes receipt changes, draft application loading when going back from payment, HS&E not marked as verified after approval, application search, PDF file upload, Offline payment. The new CSCS backend login page is live. https://cscs-status.stablelogiclabs.com/incident/553561 Tue, 29 Apr 2025 05:30:37 -0000 https://cscs-status.stablelogiclabs.com/incident/553561#dd104cd2d20368e5e03bef66be8e493d461b4d08bea14d4fa7c41245e0c4b39b Final release of the Whitelabel system changes. This release focuses on Supervisor and Agent portal changes. A hotfix for the intermittent features hiding. https://cscs-status.stablelogiclabs.com/incident/546201 Fri, 18 Apr 2025 04:00:00 -0000 https://cscs-status.stablelogiclabs.com/incident/546201#c07fdb659e4bf2a8517809e770d9469412a93ef361aba100141b9dc7ae8dbbc4 We are continuing to deploy White label system changes to production. This release covers Admin portal changes. https://cscs-status.stablelogiclabs.com/incident/543126 Fri, 11 Apr 2025 04:00:59 -0000 https://cscs-status.stablelogiclabs.com/incident/543126#0c0148ab83e251ad0ba62d71082b882b14b30ac6dddf6eca911e1a84ef820db5 We will be releasing the following fixes, and there will be no downtime: CSCS-1350 - Old CITB photo coming through to Individual applications CSCS-1142 - Applications where payment has expired go back to Document Review when payment is re-submitted CSCS-1394 - Card finder not displaying card finder notes on CRO qualifications CO-4399 - Extend OTP timeout from 5 to 10 minutes https://cscs-status.stablelogiclabs.com/incident/541942 Tue, 08 Apr 2025 21:00:49 -0000 https://cscs-status.stablelogiclabs.com/incident/541942#ea74891f514799d4b35eb9da88dc7680651d6d13754e2ee0f923f3344b01b10e Maintenance completed https://cscs-status.stablelogiclabs.com/incident/541942 Tue, 08 Apr 2025 20:00:49 -0000 https://cscs-status.stablelogiclabs.com/incident/541942#cacb9f2f7cc49f182dd3f25aa195bbf1885968306aaecbbd564423a1f9b6a950 We are upgrading on of our critical machines responsible for the scheduling system tasks. During this period Knowledge Base will not be available, but all other customer facing services will continue as normal.