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Maintenance

Postcode Lookup Optimisation

Feb 10, 2026 at 9:00pm UTC  –  Feb 10, 2026 at 10:00pm UTC
Affected services
CSCS Online - Customer Web App
CSCS Online - Customer Web App API
My CSCS - Mobile App (Android)
My CSCS - Mobile App (iOS)
Address Autocomplete Service (Ideal-Postcodes)

Resolved
Feb 10, 2026 at 9:00pm UTC

Postcode lookup used in the system has been identified as artificially high. We are releasing a hotfix tonight to reduce the number of expensive postcode lookups by caching results.