Maintenance

November 2025
Nov 01, 2025
1 maintenance

Card Printing - Splitting Long Names on Two Lines

Maintenance

Resolved Nov 01 at 12:00pm GMT

A new logic to split long names to be printed on cards will be deployed on Saturday, and send impacted card to be reprinted

Sunday - We will check the print processes ran successfully, and the list of GQA cards with long names are successfully split onto 2 lines, with no line greater than 20 characters.

Nov 07, 2025
1 maintenance

Bug Fixes & ICATS Print Processor

Maintenance

Resolved Nov 07 at 06:00am GMT

CSCS Changes:
- (Bug) Units not printing on renewal card applications

JIB Changes:
- (Bug) Updated error message: "Email Already exists..." when trying to change the email address on an employer profile.
- (Bug) Employer Receipt - The cost on 'Fast Track' receipts are not correct.

ICATS Changes:
- (Feature) Enabling card printing for ICATS cards

Nov 11, 2025
1 maintenance

Essential System Maintenance - Payment Issue

Maintenance

Resolved Nov 11 at 09:00pm GMT

We are aware of an issue where once payment is taken, an application is not progressing to Document Review.

We will be putting up a maintenance window at 9pm tonight to upgrade our systems.

Nov 14, 2025
1 maintenance

Bug Fixes & CR39b Intrastructure

Maintenance

Resolved Nov 14 at 08:57am GMT

We have deployed part of the release. Here is a summary of the deployment.

Released:
JIB - (Bug) Fast track invoices amounts now corrected
ICATS - (Bug) Addressee Tag missing from XML in ICATS Print Processor

Removed from Release:
- (Internal) MyCSCS Renewal - system readiness changes
- (Bug) National Insurance number formatting, for old versions of MyCSCS Apps
- (Bug) CITB Photo not updating on Renewal

1 previous update

Nov 20, 2025
1 maintenance

Smartcard switchover (CSCS Red & Black)

Maintenance

Resolved Nov 20 at 12:00pm GMT

In this release we will transition CSCS Red & Black transition to the new smart cards ready to print from Friday 21st November.

Nov 21, 2025
1 maintenance

MyCSCS Improvements & ICATS Smart Check Switchover

Maintenance

Resolved Nov 21 at 06:00am GMT

CSCS changes:
- (Improvement) Updating Endorsements in Admin portal. No error message was shown when the 21 character limit was exceeded.
- (Bug) MySkills Email not sending: An issue was found with the HS&E data that prevented some MySkills PDF Emails being sent.
- (Bug) MyCSCS my cards display only 1 occupations.

ICATS changes:
- (New) Switchover Smart Check to read ICATS cards from CSCS Online, following the ICATS data migration.

Nov 28, 2025
1 maintenance

Mobile Renewal Setup & Bug Fixes

Maintenance

Resolved Nov 28 at 05:00am GMT

We are setting up the backend changes in preparation for the new Mobile Renewal Flows on MyCSCS. Once the mobile apps are ready, and we have submitted it to the store we'll be able to coordinate a release date.

IMPORTANT:
- (Improvement) Agents will now be able to edit qualifications on Renewal Applications. This is so that HS&Es on the application can be changed.

CSCS Online:
- (Improvement) AWS Infrastructure change to drop unused headers as part of PEN Test recommendations.
- (Bug) NINo ...

December 2025
Dec 05, 2025
1 maintenance

Legacy Renewals on Mobile & Scheme Improvements

Maintenance

Resolved Dec 05 at 05:30am GMT

CSCS
- (Bug) PQP should not be renewable. The renew button is visible on the My Cards screen, allowing PQP to be renewed on mobile apps.
- (Feature) Renewing Legacy Cards on Mobile has been enabled.

JIB
- (Improvement) JIB Employer Receipts now have the Employer's Address on the receipt.

GQA
- (Improvement) A number of short occupation names have been added to ensure qualification text fits within the maximum length when printing cards.

Dec 12, 2025
1 maintenance

New Agent Portal Features, NINo Search on Smart Check and more

Maintenance

Resolved Dec 12 at 05:30am GMT

All Schemes:
- (New) Notes icon on applications and profiles now turns red to indicate there's a note
- (New) You can now search Draft Applications
- (New) Customer search now displays he company name in a new 'Company' column
- (Improvement) "Renewable as New Application" is removed from Admin portal qualifications. This is a clean up of redundant feature.
- (Bug) Corrected issue with rendering expired cards for Whitelabelled schemes on Andoid. Currently not in use.

CSCS
- (New) Smart Check...

Dec 19, 2025
1 maintenance

Bug Fixes & GQA Short Name

Maintenance

Resolved Dec 19 at 05:00am GMT

CSCS Online
- (Bug) National Insurance No field - Incorrect Format Error Message
- (Bug) CITB Photos - HS&E test photos submitted on renewals from older app versions now validate on submission, preventing old photos from being used.

Smart Check
- (Bug) Manual card checks now return a matching record when surname and NINO are valid, even if the registration number is invalid.

JIB-PMES
- (Bug) JIB Employer Receipt - Postcode should be Capitalised on Employer receipts

GQA
- (Improvement) GQA ...

January 2026
Jan 13, 2026
1 maintenance

Customisable Card Renewal Period & Whitelabel DPA option

Maintenance

Resolved Jan 13 at 06:30pm GMT

The release has been rescheduled for this evening at 6.30pm.

1 previous update

Jan 16, 2026
1 maintenance

Delivery Options, Tracking Numbers & Address Enhancements

Maintenance

Resolved Jan 16 at 06:30pm GMT

This release introduces expanded postage options for card dispatch, adding royal mail tracking numbers to applications, and enhanced address handling for international deliveries. These changes affect all schemes including CSCS Cards and White Label partners.

IMPORTANT:
- (New Feature) Agents can now select postage method (Standard, Recorded/Tracked, Special Delivery, First Class) when processing applications based on scheme configuration. The options available at go-live will be Standard on...

Jan 23, 2026
1 maintenance

Delete Notes, Removed Claim Card, Tracking Number Importer

Maintenance

Resolved Jan 23 at 05:00am GMT

This release introduces Delete notes for supervisors, security enhancements, and bug fixes affecting all schemes including CSCS Cards and White Label partners.

CSCS Online Backend:
- (New Feature) Supervisors can delete notes from Applications and Customer Profiles based on scheme permissions. Users must type "delete" to confirm. All deletions are logged in the Change Log for audit purposes.
- (Bug Fix) Unable to activate legacy accounts - resolved error when creating/activating accounts.
- ...

Jan 26, 2026
1 maintenance

GQA Virtual Cards - My CSCS

Maintenance

Resolved Jan 26 at 05:00am GMT

GQA cardholders can now access their virtual CSCS cards instantly through the MyCSCS mobile app after approval - no need to wait for physical card delivery.

How to Access:
1. Download MyCSCS app (App Store or Google Play)
2. Login with your email registered with GQA
3. View your virtual card immediately after approval

Jan 30, 2026
1 maintenance

Card Start Date Config, Delete Notes, App Banner Promo

Maintenance

Resolved Jan 30 at 06:20pm GMT

This release introduces customizable card start date configuration, mobile app adoption features, enhanced agent portal capabilities, and critical bug fixes. These changes provide greater flexibility for scheme administrators and improve operational efficiency for Teleperformance agents.

  • (New Feature - CR57) Scheme administrators can now configure card start date rules for both new and renewal applications through the Admin Portal, replacing hard-coded logic. Card types can now use differe...